Step 4 (Eliminate Handwriting) MUST Change for True BPI

Of the five generally accepted steps for improving business processes, step four needs a rewrite.

Why do I say this? Look:

  1. Reduce Handling
  2. Eliminate Travel wherever possible
  3. Minimize the number of steps in any process
  4. Eliminate handwritten data of all kinds
  5. If A computer can do it better -let it.

Now, let’s not overcomplicate this.

The problem I’ve seen with step 4 is that organizations start to view all handwriting as bad. In many cases, this attitude can doom projects to failure, and actually cause workflow to spiral into a time-consuming mess.

Step Four should be: Implement the most efficient electronic content creation method according to workflow.

You’ll be amazed to know that “handwriting,” specifically “handwriting recognition,” trumps keyboard (physical AND touchscreen) in many cases.

Case in point: I wrote this blog article on a plane… squeezed into economy… in record time.  Literally, I wrote it. Using that archaic, age-old thing called handwriting. I’ll prove it.  – Here is a snippet in its original OneNote glory:

Handwriting to Text is NOT yesterday

A snippet of handwriting from a OneNote that was sent to MSWord and converted into text on the fly.

After clicking “Send to Word,” I only had TWO corrections to make. The conversion really is that good – even with my chicken-scratch handwriting.

The truth is, for most workers in the “Walking and Working, Content Creation” demographic, handwriting is the fastest, most efficient method for Content Creation. Check out the data mentioned in my blog posts here and here.

Microsoft has built handwriting recognition into Windows since the old “Windows XP” days. I know, because I’ve been using it for the past 14 years. Personally, my handwriting (which Windows consistently converts to text correctly 99% of the time) comes at a speed of 48 wpm. My typing? It lags behind at around 42 wpm. Which means that I’m just as efficient sitting in a lounge suite, at a desk, standing in the middle of a warehouse, or even paddock, for that matter.

But note: for those workers who actually have to work for a living, this is typical. Handwriting is faster than typing.

What can this mean for your organization?  Want an easy BPI (business process improvement) target with HUGE impact?

Look for your “Walking & Working Content Creators,” and give them Tablet PCs. With minimal training and one of highest User Adoption Rates I’ve ever seen, you’ll be impressing all kinds of management.

  • Increased efficiency
  • More error-free data creation in less time
  • Higher quality data creation
  • More work done in less time!
  • No “dead zones” in productivity

Each of the points above require its own blog article, but notice some of the results our customers have seen:

A sample of handwriting recognition at work (Windows 10)

A sample of handwriting recognition at work (Windows 10)

Immediately after implementation in one project, workers had almost tripled the number of completed and verified inspections they were doing each day!  In another case, the time to complete associated electronic ‘paperwork’ for each maintenance request went from 1.5 days to just 12 minutes…I could go on and on. Another company reported that after implementing Tablet PCs and handwriting recognition training to 400 users, these users saved the company some $13,000 per day – JUST in the reduction of data entry time alone!  Over $4 million in savings per year, and that doesn’t even start to reflect the savings in faster decision-making on the shop floor, increasing the amount of tasks that can be assigned to the users, improved business processes, and reduction of waste in time and resources!

Contact us to see what kind of iconoclastic improvements we can help create for your workers:

Engage us today, and we can help to provide:

  • Workflow Map of Each Worker Demographic
  • Summary of Pain Points & Bottlenecks
  • Data Flow Diagram
  • Recommendation of which devices will help and WHY
  • Indicative Return On Investment (ROI)

Implementing Tablet PCs can affect all five of the process improvement steps for the better! And across the entire business.

So, change step four to gain so much more!  (See what I did there?)

You’ll be glad you did, and so will your workers and management!


Jeremy Trojcak

(816) 982-6997

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